Although iPod players vary in looks, features and performance, freezing is a central problem shared by all, and one that can diminish a player's ability to play music, videos and photo slideshows. When an iPod freezes, nothing works, which is why knowing what to do when this problem arises can improve your device's performance.
Causes of Freezing
When your iPod freezes, the device becomes unresponsive, and when you press any of the buttons, nothing works. In some cases, the screen may remain blank. Your iPod can freeze for a variety of reasons. If software crashes or becomes unresponsive, the iPod may freeze until you reboot it. It may also freeze due to system, software or hardware failure. These type of failures may occur if you accidentally drop your iPod or immerse it in water, or if you jailbreak it and install unauthorized applications.
Restarting and Resetting
Restarting your iPod may solve freezing problems and restore normal operations. If the freezing and unresponsiveness is consistent, resetting the device may be necessary. Resetting your iPod reboots the device's hardware and software without deleting saved files. It varies with different models, so always refer to your device's manual for these troubleshooting guidelines. In some cases, you may have to reset the iPod a few times before it resumes normal operations. If the iPod is currently connected to your computer, you should close iTunes and disconnect it before proceeding to reset it.
Restoring
Restoring your iPod isn't a pleasant experience because it erases saved data and resets customized settings; however, if the freezing remains consistent, you may have no choice. Before restoring your iPod, always back up saved media files and settings with iTunes so you can restore them to the device when the restoration process completes. In addition, you can always upload the backup to a new player if you end up purchasing one. After backing up your media player, you can proceed to restore the device with iTunes. Following the restoration guidelines carefully may not only solve freezing problems, it may improve your device's performance.
Servicing
You may need to get your iPod serviced if the freezing problem persists, so consider contacting Apple support and scheduling a repair session at one of their retail stores. If the iPod is no longer under a limited or extended warranty, unfortunately, there will be a fee that will vary depending on the nature and extent of damages. If the device is still under warranty, trying to fix it yourself will not only nullify the warranty, it may damage the player even further. Before sending your iPod in for repairs, backing up saved files and settings may also prove useful if repairs alter the device or if you have to purchase a new player.
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